Frequently Asked Questions

What do I do if I have questions about my loan?

What is a co-signer?

A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.

How do I get the Title to my vehicle?

Once you have paid your auto loan off in full, you will receive your free and clear title from MVD within a 30 day period.

What is my payoff?

Contact us to see exactly what your payoff is on your auto loan, your most recent transaction balance is not your payoff, it may be very close but is not exactly your payoff.

Does my loan have Gap Insurance?

Can I Make payments online?

Yes, you can make payments anytime online. We accept Debit Card payments 24/7 (There is a $15.00 convenience fee for each transaction)

Do I need to have full coverage insurance on my vehicle that is financed with Frontera Financial?

Yes, according to the contract you signed you must keep full coverage insurance on the vehicle at all times while you still have the loan financed with Frontera Financial. The deductibles must be $500 for comp and coll or less

What do I do if my vehicle is stolen or in an accident?

Please notify your insurance company as soon as possible, then contact Frontera Financial so that we may assist you in processing your insurance claim

Do I have a grace period?

No, your account is in default 1 day after the due date but you will not be assessed a late charge until after 10 days. The late charge is 5% of your past due payment.